Monster repaired, but disappointed

14-11-2017, 09:54 AM

So the Monster is back, the engine is running and the dealer took 2.5 weeks to replace the tank, mirror, water pump cover and a few other bits following the guy who decided not to stop at a red light on Rose Hill.

Unfortunately I have been a bit disappointed with the condition of the bike on return, it was tested apparently and fully inspected. After checking the bike over on getting it home I found:

Chain very loose
Oil below minimum
Water below minimum
Clutch loose and not adjusted (lever was replaced)
Mirror that was replaced loose and started swinging a day later
I have also noticed a scratch on the dash that wasn't there before
Battery went flat during the stay at garage (tracker notified me) - Battery is now not holding charge and it now has to sit on a tender each night (until I can replace it).

I haven't broached the dealer as it's all been found as I get back on the bike, but I am really disappointed in the quality of the work that came back. It seems they have just bolted the new parts on and not done any checks at all.

I was also disappointed that as a new indicator was needed I supplied some Rizoma indicators. They wanted to charge me for new Ducati indicators, fitment, then re-fitment of the Rizomas!

Pity as the sales service was great.

14-11-2017, 09:54 AM	#1
Wildfire Guest Posts: n/a	Monster repaired, but disappointed So the Monster is back, the engine is running and the dealer took 2.5 weeks to replace the tank, mirror, water pump cover and a few other bits following the guy who decided not to stop at a red light on Rose Hill. Unfortunately I have been a bit disappointed with the condition of the bike on return, it was tested apparently and fully inspected. After checking the bike over on getting it home I found: Chain very loose Oil below minimum Water below minimum Clutch loose and not adjusted (lever was replaced) Mirror that was replaced loose and started swinging a day later I have also noticed a scratch on the dash that wasn't there before Battery went flat during the stay at garage (tracker notified me) - Battery is now not holding charge and it now has to sit on a tender each night (until I can replace it). I haven't broached the dealer as it's all been found as I get back on the bike, but I am really disappointed in the quality of the work that came back. It seems they have just bolted the new parts on and not done any checks at all. I was also disappointed that as a new indicator was needed I supplied some Rizoma indicators. They wanted to charge me for new Ducati indicators, fitment, then re-fitment of the Rizomas! Pity as the sales service was great.