BIKESURE - My painful and horrible experience

16-07-2016, 12:43 PM

My worst experience with an insurance company ever!
Website showed £ 400 excess, so I rang up and took out a policy. When it arrived it stated £ 350 Compulsory + £ 150 Ungaraged + £ 200 Voluntary......which erm, adds up to £ 700 excess.
Of course I cancelled, but they refuse to credit back my £ 20 'Admin charge' after such patently bad service and now are insisting they advised me of £ 500 excess (which is still LESS THAN MY POLICY when it arrived) during the initial phone call and want to charge me a further £ 15 when I said I wanted a copy of the phone call under freedom of information request.
Absolute shambles and an affront to intelligence. Shame really, because I was a customer of their parent company (Adrian Flux) for some years......Wouldn't trust this company in the event of a claim and I would advise all to steer well clear!
Pictures to prove it..

Saint aka ML · 16-07-2016, 05:19 PM

Ungaraged excess never counts towards excess. I have 0 excess and 200 Ungaraged.

16-07-2016, 05:34 PM

It is within the rights of a company to charge for a FOI request.

Dirty · 16-07-2016, 07:58 PM

Complain to the ombudsman. They'll get the phone records for you

yusaf1 · 17-07-2016, 07:49 AM

I had a similar problem with bikesure, if you make an offical complaint through an advisor the complaints dept will get back in touch. In my case they were normal reasonable people and sorted the issue out immediately rather than the obstructive knobs on the front line...

16-07-2016, 12:43 PM	#1
Kentgent Guest Posts: n/a	BIKESURE - My painful and horrible experience My worst experience with an insurance company ever! Website showed £ 400 excess, so I rang up and took out a policy. When it arrived it stated £ 350 Compulsory + £ 150 Ungaraged + £ 200 Voluntary......which erm, adds up to £ 700 excess. Of course I cancelled, but they refuse to credit back my £ 20 'Admin charge' after such patently bad service and now are insisting they advised me of £ 500 excess (which is still LESS THAN MY POLICY when it arrived) during the initial phone call and want to charge me a further £ 15 when I said I wanted a copy of the phone call under freedom of information request. Absolute shambles and an affront to intelligence. Shame really, because I was a customer of their parent company (Adrian Flux) for some years......Wouldn't trust this company in the event of a claim and I would advise all to steer well clear! Pictures to prove it.. Last edited by Kentgent; 16-07-2016 at 12:49 PM..

16-07-2016, 05:19 PM	#2
Saint aka ML Junior ah to be young Join Date: Nov 2007 Location: London Bike: Multiple Monsters Posts: 2,058	Ungaraged excess never counts towards excess. I have 0 excess and 200 Ungaraged. __________________ "I am Lucazade"

16-07-2016, 07:58 PM	#4
Dirty Bockloks Join Date: Jan 2012 Location: London Bike: No Bike Yet! Posts: 4,601	Complain to the ombudsman. They'll get the phone records for you __________________ Wounds heal, chicks dig scars, glory lasts forever Beware of eBay

16-07-2016, 05:34 PM	#3
Wildfire Guest Posts: n/a	It is within the rights of a company to charge for a FOI request.

17-07-2016, 07:49 AM	#5
yusaf1 Member Join Date: Jan 2005 Location: Molesey Bike: M800ie Posts: 195	I had a similar problem with bikesure, if you make an offical complaint through an advisor the complaints dept will get back in touch. In my case they were normal reasonable people and sorted the issue out immediately rather than the obstructive knobs on the front line...