Very poor show from Ducati

are you a member of Ducati GB as well ? I had tried to organise a trip for this June direct with the Bologna factory with no joy at all. So contacted Ducati GB and it was all sorted within a week. Could be worth a go. I can only speak of the experience we had, and it was all organised really well and they did seem to care. But I suppose everyone can have an off day at work, which isn't helpful if you're dealing with Joe public. I hope it all gets sorted for you. P.S. keep away from the factory shop too many shiny must haves there... lol