[Darren69]

Originally Posted by Grumpy

I'm with Jerry on this one.
A full demo service should include plugs.
Even if it didn't, surely the dealer would check the plugs and if they need replacing,fit new and add to the bill....

I checked the service schedule and plugs should be changed every 10000KM when the valve clearances are checked. The procedure for that doesn't specifically mention removing the spark plugs, but it makes sense that they would to do so. It looks like that plug hasn't been out in a long while otherwise they would have surely changed it.