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Well for my tuppence.
1. I agree with slug - your contract was with them therefore they should sort it. Regardless of authorised or not.
2. Paint is both protective and is a decoration (otherwise we'd all be riding darks and chromos), to go on record saying their warranty does not cover paint is neither here nor there. Consumer Protection Act 1994 as amended should sort you out there.
3. It's amazing just how quick companies act when they receive a summons to the small claims court.
Humpf!
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