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Pete,
I have only ever made one insurance clame. A car crash last year...a man pulled out in front of us and we went straight in the side of him. Anyway that was on the monday and the car got taken away and we swapped insurance details with each other addresses and phone numbers. I had a digi camera on me at the time so i took loads of photos before and after the police arrived. I think this scared the other person.
They addmitted it was there fault and i got a courtisy car on the tuesday, insurance company wrote the car off on wednesday and made an offer for it (we were very happy with the price) and by the saturday we had a cheque for the car. I could not belive how easy it was! That was direct line...I know its not a bike story but a simlar crash and not your fault.
I kept phoning the insurance companys both mine and his and kept nagging. but it paid off.
I hope you get sorted mate.
Take care
julie
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