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I think I may have been unfair to Bennetts. I had a poor experience ftom a particularly robotic customer service person, and decided that I would moan about it in this thread. I subsequently had to call them again to enquire why my payment had not gone through. This time I got an excellent representative on the line who not only reopened the original status change enquiry and got to the bottom of why it had been so radically changed but got her colleague to chase it with the underwriter and agree to honour the original renewal offer. Great result and all is forgiven. The moral of the story is that these online businesses depend on the customer service experience and can easily get a bad reputation if they fail to engage with the customers requirements intelligently. (Thanks to Mr Gazza for his kind comment earlier)
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