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Have you thought about searching the web for a friendly Ducati employee who might be able to help?
When we went to the factory in 2009 I was in communication with an English man who worked there and was going to meet up with us and give us a tour himself - talk about friendly! Anyways whilst I've lost his details you need to find the right person. I'm going to guess that your emails are simply getting deleted because the person reading them doesnt know what to do / cant be bothered.
Some of the staff at the UK Ducati dealerships are ridiculously friendly so that would be my first point of call to see if they can suggest anyone at the factory.
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