Originally Posted by Sebuk

Am currently in the process of getting my bike repaired through e bike.
I live in Colchester and the closest authorized repairer was in Dagenham (!) plus there was no way I was going to let some jap specialist greasmonkey touch my bike. I told them I wanted to use my local dealer - Parkinsons - and they were fine about it. All they said is that they couldn't guarantee the repairs, but as long as you trust the dealers work that should't be an issue.
With regards to paying for the repairs, even if you use a non authorized repairer you still pay the same as with an authorized one - payment of your excess on completion of repairs.
Hope this is of some help.