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Had a cr*p experience there too. Don't even use Ducati recommended oils etc for their servicing - maybe others don't too but when you're paying Ducati servicing prices (for warranty), you expect to get Ducati recommended items.
+ You'd expect them to give 110% seeing as they're new etc.
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Men occasionally stumble over the truth, but most of them pick themselves up and hurry off as if nothing ever happened.
Sir Winston Churchill 
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