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Originally Posted by paul620sie
Just had the first (500mile) service completed on my Triumph. Labour free, parts; oil and filter, £45 inc VAT. This was carried out at at the same dealer that supplied the bike at a heavily discounted price.
It took 1hr15mins and was carried out while I waited. I was able to watch the work being done through thier observation window and free tea & coffee was supplied!
Somewhat different to the experience i had at Ducati Northampton (Riverside), no wonder they lost the Ducati franchise.
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I know just what you mean. I traded my Triumph Sprint RS for the Duke. What a culture shock! Triumph dealers have got it right. Triumph Motorcycles have got it right. They obviously ensure that they produce a qulaity proudct and that their dealers offer quality service and backup. Saying that, I got rid of the Triumph coz I was bored stiff with it. I fell in love with the S2r at first sight. Bought it without a test ride. I think the question here is whether you buy with your heart or your head. If you go with the former, as always in life, it's going to cost you more than the sensible option. The cost of true love never ran cheap - or something like that.
I was told that the reason Ducati allocate 3.5 hours for the service is to check valve clearances, and other such work. They obviously have less confidence in their product than Honda or Triumph. I supose they must be working from previous experience. I agree with them. My bike must have bypassed the section marked Quality Control, leaving the dealer to sort it out.