NattyBoy
10-09-2005, 10:54 AM
Just a quick note to recommend snells after collecting my S4R from its forst proper service. Its the only 'authorised' dealer that have left me satisfied in the servicing of my still in warranty dukes.
Arrive 4 hours late with the trailer, "no problem sir - we'll work things around for you". They come out and spend time looking round the bike, noting things that need looking at and asking me how I was getting on with it (the S4R).
Call me ahead of schedule to tell me its ready, took me through what they'd done with a fine toothcomb, and even charged me £16 (£258 from memory)less than they'd quoted !! They even noted on my invoice that they acknowledged a couple of tiny chips on the casings , in the event that the casing paint deteriorated and it needed looking at under warranty.
They just seemed like a good family outfit and its always good when they take an interest in what your ride.
We should all be enjoying customer service like this as the norm when you consider the prices we pay. In my own experience we dont - and I normally cant wait for my bikes to come out of warranty so they can go to Louigi and get looked after properly !!
Recommended.
Nat
Arrive 4 hours late with the trailer, "no problem sir - we'll work things around for you". They come out and spend time looking round the bike, noting things that need looking at and asking me how I was getting on with it (the S4R).
Call me ahead of schedule to tell me its ready, took me through what they'd done with a fine toothcomb, and even charged me £16 (£258 from memory)less than they'd quoted !! They even noted on my invoice that they acknowledged a couple of tiny chips on the casings , in the event that the casing paint deteriorated and it needed looking at under warranty.
They just seemed like a good family outfit and its always good when they take an interest in what your ride.
We should all be enjoying customer service like this as the norm when you consider the prices we pay. In my own experience we dont - and I normally cant wait for my bikes to come out of warranty so they can go to Louigi and get looked after properly !!
Recommended.
Nat